Contents:
Site Disclaimer:
Virtual Graffiti, Inc. (CyberoamWorks.com) takes reasonable
steps to ensure that the materials on our web sites are
accurate but provides no representations as to the accuracy
or completeness of the materials. Information may be changed
or updated without notice. Virtual Graffiti, Inc. (CyberoamWorks.com)
reserves the right to update this Legal Notice from time
to time. We recommend that you visit this page to review
the current Legal Notice on a regular basis.
Virtual Graffiti, Inc. (CyberoamWorks.com) and its subsidiaries
ARE NOT LIABLE FOR ANY DIRECT OR INDIRECT DAMAGES ARISING
FROM USE OF OUR WEB SITES. You use the information provided
on these sites at your own risk.
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Return/Exchange Policy:
Defective items are to be returned to the manufacturer
(Cyberoam) within 30 days of the invoice date. All
other items purchased at CyberoamWorks.com may be returned
to CyberoamWorks.com within 30 days of delivery for a full
refund, pursuant to the terms below:
- License return policy: License codes
may be returned only if unused. Once a code has been
registered to a device, it may not be returned, no exceptions.
- RMA: Please ensure to obtain a Return Merchandise
Authorization (RMA) number by calling (888) 785-4403
or by contacting our sales team at
sales@CyberoamWorks.com before returning your product.
NO returns of any type will be accepted without an RMA
number.
- Return Shipping: Customer is responsible
for shipping charges on returned items unless the return
is a result of our mistake. If the return is a
result of our mistake we will reimburse you for the
least expensive shipping method. Please securely
pack items and insure all return shipments. We will
not be responsible for items lost or damaged during
transit.
- Original Shipping: Original shipping charges
will not be refunded on returned items unless the return
is a result of our mistake.
- Incomplete Returns: A refund will not be
issued for incomplete returns. All items returned must
be 100 percent complete. They must contain ALL original
boxes and packing materials, have original UPC codes
on the manufacturer boxes, and contain all manuals,
blank warranty cards and other accessories and documentation
provided by the manufacturer. You must also return
any promotional/free items you may have received along
with your device(s) (exclusion of such items from your
return will result in a decrease of the refund amount).
- Open Box Returns: All returned items that
have been opened will be subject to a 15% restocking
fee, no exceptions.
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Tax:
Tax of 7.75% is charged on orders delivered to
California.
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Payment:
We accept Visa, MasterCard, American Express. Net
terms are also available for eligible customers, and may
be paid by check. We also accept wire transfer by
request. For more information on paying with net terms or
wire transfers please call (888) 785-4403 or contact our
sales team at
sales@CyberoamWorks.com .
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Leasing - NEW!:
We now offer leasing options for purchasing your new
product. Qualified customers will have the ability to lease
their purchase with convenient and powerful financing options.
You are provided with the flexibility, quick response, and
simplicity you need with quality customer service during
your financing term.
Why Should I consider Leasing? Advantages of Leasing:
- Leasing provides total financing. Generally
no down payments are required, and lessees pay no extraneous
tax, delivery, warranty, or other miscellaneous costs.
All costs associated with a purchase can be included
in the lease, including delivery and installation.
- Leasing conserves working capital. Leasing
leaves lines of credit at other financial institutions
free for cash-flow purposes, investments, unsecured
loans, or unexpected emergencies.
- Leasing overcomes budget limitations. Most
companies are hampered by capital budget limitations
from time to time. Leasing allows businesses to acquire
new equipment with easily affordable rental payments.
- Leasing provides security against equipment obsolescence.
Upgrade and trade-in options can easily be added to
a lease agreement. In addition, there are no risks of
equipment ownership, and lessees will never be required
to resell or remarket obsolete equipment.
- Leasing can offer tax savings. When properly
structured, monthly lease payments may be fully tax
deductible as an operating expense. This savings results
in a lower after-tax equipment cost. Contact us to discuss
tax advantages applicable to your specific situation.
- Payments are a fixed cost. Monthly lease
payments remain the same for the life of the lease,
even if interest rates do not.
- Leasing provides a faster return on investment.
Revenues or savings created as a result of the equipment
during the first month often will be in excess of the
monthly lease payment, thereby providing an immediate
return on investment.
- It is important to note that the common thread
in each of these benefits is flexibility. Lease
payments and terms may be structured based on a businesses
particular need. Equipment leasing can be an extremely
valuable financial tool for growing businesses while
staying competitive in today's marketplace.
A minimum total purchase value is required for leasing
options. Not all customers will qualify for the leasing
program. Please contact us today
to see if you qualify for our leasing program. Please
Note: All Leasing options are provided by third party equipment
leasing companies.
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Shipping:
Orders placed before 4:15pm (PST) Monday through Friday will
be shipped out the day they were placed. Orders placed after
4:15pm (PST) Monday through Thursday will be shipped out the
next day. Orders placed after 4:15pm (PST) on Friday will
be shipped out the following Monday. Orders are shipped primarily
by UPS, but we may use FedEX, DHL, or USPS at our discretion.
In addition, we may use any available service to ship orders
if delivery time is not negatively affected (example: A customer
who is located near our warehouse orders an item via 2nd
day shipping, but it is shipped via ground because it will take
2 days or less for the ground package to arrive.) Orders
placed on a holiday will be shipped out the following non-holiday
business day.
We charge flat rates for domestic orders placed on our website;
however, if a shipment is unusually heavy, the charge of shipping
may be increased. In the event of a shipping charge increase,
the buyer will be contacted first and a shipping price will
be negotiated. Please note that some items may be shipped out
of different locations, and Ground delivery times may vary. Normal (Domestic) shipping charges are as follows:
|
Flat Rate Shipping
Table |
|
Shipping Method: |
Shipping Rate: |
|
Ground (1-8 days) |
$9.95 |
|
3-Day
(Not available for Alaska or Hawaii) |
$14.95 |
| 2nd
Day |
$24.95 |
|
Overnight by 3:00pm - (please note that
this service may not be available in certain
remote locations. Please contact us for more
information.) |
$39.95 |
|
Overnight by 10:30am - (please note that
certain remote locations may only be guaranteed
by end of day. Please contact us for more
information.) |
$49.95 |
The above rates do not apply to international orders. Please
call (800) 886-5369 when placing an international order to obtain
a shipping quote.
Note: A 6% tax will apply to all orders shipped to Canada.
You may provide us with your own shipping account number
and designated shipping carrier by calling (800) 886-5369.
If your shipment arrives late, you must notify us at
(800) 886-5369
within 14 days (including non-business days) of delivery in
order to be eligible for a refund. Please note that because
other factors may play a part in delayed shipments, shipping
refunds are approved on a case-by-case basis.
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Price Match Policy:
For all Cyberoam branded items sold on our website, we
will meet or beat any lower price found on a competitor’s
website. The price must be viewable on the competitor’s
website. The item must be in stock for the competitor.
Any promotions or free items bundled with the price-matched
item will not be matched. If we offer a promotional
or free item with our product, it will no longer be included
if the product is price-matched. In addition, if an item
is price-matched, the competitor’s shipping rates must also
be matched. Price Matching is only available at the time
of purchase.
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Promotions:
Promotional items include any free items/gifts you receive
with your order. Promotional items are only available
on certain items, where stated. Promotions may be
changed or revoked at any time. Promotional items may be
shipped separately from your order via a different carrier
and/or different service. Promotional items must be returned
if you are returning your order (see return/exchange policy
above).
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Pricing Errors:
We are not responsible for pricing error on our website.
If an order is placed and an item in the order is deemed
to have been incorrectly priced, the buyer will be contacted
for a price update before the order is processed.
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Phone Orders/Phone Pricing:
If an order is placed over the phone and special pricing
is given, any free item or promotion offered on our website
may or may not be included at the phone representative’s
discretion.
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Privacy Policy:
Information we collect: Customer’s name, physical address,
e-mail address, telephone number, and financial information.
Customer information is used for processing and shipping
orders to the customer. Customer e-mail addresses may be
used from time to time for CyberoamWorks.com marketing purposes.
All CyberoamWorks.com marketing e-mails offer customers the
option to opt-out of all future e-mails. Customer
information is securely transmitted over Secure Socket Layer
(SSL) software. Customer information is and will NEVER be
shared with nor sold to 3rd parties or anyone else outside
of CyberoamWorks.com.
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Linking to CyberoamWorks.com/Site
Content Usage Policy:
You may not link to our site or any files stored on our
servers, or use any information found on our site in order
to benefit any other website (including online auctions),
business, or individual than CyberoamWorks.com.
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Cyberoam Official Website:
To visit Cyberoam's Official website, please go to
http://www.Cyberoam.com
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CyberoamWorks.com is a division of Virtual Graffiti Inc, an authorized Cyberoam reseller.