Cyberoam Maintenance Contracts
Comprehensive Internet Security Systems
Cyberoam understand your needs, and appreciate your hard efforts to keep your business running smoothly.
To ensure business continuity, Cyberoam's best-in-class security solutions are delivered with an extensive and committed range of support services. Their services ensure that your systems receive continuous security & protection against emerging threats. Committed real-time support gives you direct access to our technical support engineers, who provide your staff with immediate access to Cyberoam resources for rapid response.
Cyberoam's comprehensive support programs are aimed at providing resources and knowledge needed to keep operations running smoothly and help you to recover swiftly from network breakdowns Ongoing updates take care of ever evolving threats, helping you to reinforce pre-emptive security, ensuring a safe working environment. Their extensive support which originates from Cyberoam's vast knowledge base, case collection, and strong service-support ethics, ensures security, continuity and connectivity at all times.
Range of programs:
Cyberoam Support Programs offer a comprehensive range of support services that best suit your needs. Basic, Advanced and Premium levels of support give you increased value and benefits based on your organizational requirements.
24/7 Support:
Mission critical services need to be up and running continually. Cyberoam ensures that you have access to support 24/7. Cyberoam support is provided through all modes of communication - phone, web, email and chat.
Access latest updates, upgrades, patches, and hot fixes for 365 days 24/7. Cyberoam ensures that your business has up-to-date protection against emerging threats saving your time and associated costs.
Transparent online services:
All you need to do is login to your account, and from there you can see all the updates made on your ticket. Cyberoam maintains every detail about your ticket and update it frequently so that every transaction is known to you.
Click Support through Knowledge-base & Case Collection Centre:
Cyberoam's vast, comprehensive, and easy to understand knowledge base takes care of your basic or advanced queries through technical guides, in-depth solutions, case-studies, articles etc., and provides you with quick, easy to access support. Access case documents, narrating problems and solutions faced by our current or past customers through our Online Case Collection Centre. This enables you to increase your internal skills and resolves your queries faster.
Unlimited support:
You get unlimited support for any number of questions you have. Count on Cyberoam to provide you with best technical support for all your network concerns.
Personalized Services:
Cyberoam Premium Support Plans offer you personalized services. Cyberoam assigns a dedicated account manager who is in tune to your company's requirements. Your account manager will work closely with you as an extension to your team, and will provide you with personalized consultation services.
Based on your needs Cyberoam offers three plans:
| Basic Support | Advanced Support | Premium Support | |
| Hot Fixes and Enhancement upgrades | Yes | Yes | Yes |
| Software & OS upgrades | Yes | Yes | Yes |
| Signature & database update | Yes | Yes | Yes |
| Access to KB and TAC Case collection | Yes | Yes | Yes |
| Limited Hardware warranty & Replacement | Yes | Yes | Yes |
| Support by phone/ chat /email | Yes | Yes | Yes |
| First response time | 4 hrs | 4 hrs | 30 min |
| Support Services | 8 x 5 Business Day | 8 x 5 Business Day | 24 x 7 everyday |
| Return and replacement policy | 10 days | 7 days | 4 days |
| Advance replacement policy | Yes | Yes | |
| Security updates through email | Yes | ||
| Onsite Assistance | Optional | ||
| Review meetings | Yes | ||
| Dedicated Account Manager | Yes |